• Please be advised that our offices are closed from Monday 23rd December 2024 and re-open on Monday 6th January 2025.

Formal Complaints

MAKE A FORMAL COMPLAINT

If you are unable to resolve an Apprenticeship Services issue directly with the person or area concerned and wish to lodge a formal complaint, you can:

  • lodge a formal complaint by using the online form provided below, or
  • download the PDF version of the form available here. 

 

If you choose to submit the PDF version of the form, you can email it to apprenticeship@mbansw.asn.au

Or post a printed copy to:

Master Builders Association of NSW
Locked Bag 5002
Norwest BC NSW 2153

Formal Complaints Web Form

Name(Required)
DD slash MM slash YYYY
Clear Signature
By signing this form, I certify that the information provided is true and correct.

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MBAS and MBRS are services offered by Master Builders Association of New South Wales Pty Ltd, ABN 11 074 397 532 (Master Builders) which is the Apprenticeship Services arm of Master Builders Association of New South Wales, ABN 96 550 042 906

© 2021 by Master Builders Association (NSW)

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School Leaver Apprenticeship Program

Thank you for your interest in our Master Builders Programs. By filling out this online form a Master Builders recruitment team member will respond within 48 hours.
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Register Your Interest to Offer Work Experience Opportunities

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Have you had Work experience students in the past?(Required)
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Master Builders Programs

Thank you for your interest in our Master Builders Programs. By filling out this online form a Master Builders recruitment team member will respond within 48 hours.

Definitions

This document outlines the direct debit arrangements between Master Builders Association of NSW Pty Ltd, ABN 11 074 397 532 (MBANSW) and you.

MBANSW is the registered Group Training Organisation and Apprenticeship Services arm of Master Builders Association of New South Wales, ABN 96 550 042 906 (Master Builders)

“You”, “your” and “Host Employer” refer to you, your company and business nominated in the table below.

This document outlines the direct debit arrangements between MBANSW and you.

Direct Debit Terms and Conditions

  • Your nominated account or credit card will be debited weekly for hosting a MBAS or MBAS+ apprentice or trainee.
  • The first debit to your account will occur within 7 working days of the MBAS or MBAS+ apprentice or trainee commencing their placement with your business.
  • If an invoice payment is due on a non-business day, it will be debited from your account on the following business day.
  • Host Employer account information held by MBANSW will be kept confidential. Please note that some information is provided to the MBANSW financial institution to initiate the debit to your nominated account.
  • MBANSW will give you a minimum of 14 days’ notice in writing of changes to these Terms and Conditions.
  • If you wish to make changes to this arrangement, please contact MBANSW on (02) 8586 3533.

Your responsibility in this arrangement

  • Ensure that your nominated account can accept direct debits (your financial institution can confirm this).
  • Ensure there are sufficient cleared funds in the nominated account on the drawing date.
  • Advise MBANSW in writing if the nominated account is transferred or closed.


Please note that if your payment is dishonoured by your financial institution, a re-draw will take place within 7 days.

Any transaction fees payable by MBANSW in respect to a dishonoured payment will be added to your account.

Enquiries

Please direct all enquiries to MBAS (02) 8586 3533 or apprenticeship@mbansw.asn.au;

Please include your phone and email address.

I/We authorise MBANSW to arrange for funds to be debited from my/our nominated account at the financial institution identified below.

This authority to direct debit will remain in place in accordance with these Terms and Conditions.