This Privacy Policy covers the privacy of all people that Master Builders deal with.
We value and respect your privacy and are committed to protecting your privacy and complying with the Privacy Act 1988 (CTH) (Privacy Act) and other applicable laws and regulations.
The Privacy Policy describes how we collect, hold, use and disclose your personal information and how we maintain the quality and security of your personal information.
What is Personal Information?
Section 6 of the Privacy Act defines Personal Information as:
Information or an opinion about an identified individual, or an individual who is reasonably identifiable
whether the information or opinion is true or not; and
whether the information or opinion is recorded in a material form or not.
What Personal Information do we collect?
The Personal Information we collect about you depends on the nature of your dealings with Master Builders or what you choose to share with us.
The personal information we collect about you may include:
Name
Address
Contact Details (phone number/email)
Date of Birth
Gender
Work History
Qualifications and academic results
Signature
Photograph
Drives Licence number
Tax File Number
Bank Account Details
Under certain circumstances, Master Builders may also collect sensitive information about you. This might include any information or opinion about your racial or ethnic origin, health information, or criminal record.
If we collect your sensitive information, we will only do so with your consent, if it is necessary to prevent a serious and imminent threat to life or health or as otherwise required or authorised by law, and we take appropriate measures to protect the security of this information.
You do not have to provide us with your personal information. However, if you choose not to provide us with your personal information, we may not be able to provide you with our services or otherwise interact with you.
How do we collect your Personal Information?
We collect your Personal Information directly from you when you:
Interact with us over the phone
Interact with us in person
Interact with us online
Complete Application Forms
Enter into an Apprenticeship or Traineeship
Enter into an Employment Contract
Complete Surveys or questionnaires
Attend events
Subscribe to our mailing lists
In addition, Master Builders routinely receives or obtains personal information about third parties (which can include you) from Host Employers, members of the public, government bodies, as well as from publicly available records.
How do we use Personal Information?
We use personal information for many purposes in connection with our operations, including for the following purposes:
Consideration of applicants for Employment and Apprenticeship/Traineeships
Background checks and reference checks
To provide a more personalised experience and service offering
To improve the quality of the service we offer
To meet statutory requirement/obligations pertaining to an Apprenticeship or Traineeship
Internal administrative purposes
Marketing and research purposes
Governance and compliance purposes
Communications of Master Builders publications, releases, and other relevant information relevant to Employees, Host Employers, Industry Stakeholders and/or to the public
Provided to third party suppliers for marketing purposes
Provided to third party suppliers for the administration of Apprenticeship/Traineeship Training Contracts and Training Plans
Your Consent
Unless you advise us otherwise, in supplying Personal Information, you hereby agree to any or all of the above uses of your personal information that you supply to Master Builders. You also hereby agree to similar use of other Personal Information that we may obtain about you from other sources mentioned above.
Subject to the Privacy Act, if we acquire any of your personal information in other ways, of if we use your Personal Information for purposes other than those listed above (or other then purposes reasonably related to, reasonably implied from those), we will notify you and seek your consent. Whenever reasonably practicable we will seek your consent in advance of, but in any case as soon as practicable after, such event. At such times, we will take reasonable steps to inform you of:
The purpose/s for which the information is collected
Any law- where applicable- that requires us to collect that information, and
The main consequences if you refuse or fail to supply any item or items of information, or to authorise its collection or its use.
Records Containing Personal Information
The Privacy Act allows you to access, and if appropriate, to correct or to update our records containing personal information related to you.
Subject to the provisions of the Privacy Act, on request, we will arrange access for you to inspect your Personal Information held by Master Builders. If, following such inspection, you wish to update or correct any item/s of your Personal Information, arrangements will be made for you to apply to have the information updated or corrected. The information will then be updated or corrected if we are satisfied, on reasonable ground that this is correct and justified.
Disclosure
Master Builders will not disclose your Personal Information to third parties except with your consent as outlined above or in other circumstances where such disclosure is permitted or required under the Privacy Act or other statutory obligations or requirements.
Risk of Using the Internet
Transmitting information via the internet carries a security risk, which we cannot and will not attempt to control. Before using the internet for communications, please assess the attendant risks, and proceed only if you are prepared to accept those risks.
Online Activity
Website and Google Analytics
Information we collect may include:
the internet protocol address and a component of the domain name used (e.g. .com or .net)
the type of browser and operating system you used
the date and time you visited our website
the web pages or services you accessed at our website
the time spent on individual pages and our website overall
which files you downloaded, and
information about your computer and internet connections using cookies.
We use Google analytics demographics and interest reports to obtain a more detailed understanding of our website users and their potential needs. We do not collect personal information by such methods; only aggregate data is used for planning purposes.
Marketing Communications
We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be on interest to you. These communications may be sent in various forms including email, SMS, in accordance with the Australian Spam Act 2003 (Cth). You consent to us sending you those direct communications by any of those methods. If you indicate a preference for a method of communications, we will endeavour to use that method whenever practical to do so.
You may opt-out of receiving marketing communications from us at any time by following the “Unsubscribe” instruction in the relevant communication.
Social Media
Some of our websites and services may include functionality to enable information sharing via third party social media applications, such as the Facebook Like button. These social media applications may collect and use information regarding your use of our websites. Any personal information that you provide via such social media applications may be collected and used by members of that social media application separate to us and are subject to the privacy policies of the relevant companies that provide the applications. We do not have control over, or responsibility for, those companies or their use of your information.
Links to third party sites
Master Builders Apprenticeship Services website may contain links to websites operated by third parties. If you access a third-party website via the Master Builders Apprenticeship Services website, personal information may be collected by that third party website. We make no representation or warranties in relation to the privacy practices of any third-party provider or website, and we are not responsible for the privacy policies or the content of any third-party provider or website. Third-party providers/websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.
Retention of Personal Information
Master Builders will not keep your personal information for longer than we need to. In most cases, this will mean that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to apply with applicable laws, for example record-keeping obligations.
Storage
Master Builders will take reasonable steps to protect the security of the personal information we hold. This includes appropriate measures to protect electronic materials and materials stored and generated in hard copy.
Inquiries and Complaints
For inquiries of complaints about how Master Builders handles, processes or manages your personal information, please contact the Master Builders Association of New South Wales Privacy Officer:
The Privacy Officer
Master Builders Association of New South Wales
52 Parramatta Rd
Forest Lodge NSW 2037
02 8586 3555
Please note that we may require proof of your identity and full details of your request before we can process your inquiry or complaint.
Allow up to seven (7) days for Master Builders to respond to your inquiry or complaint.
Please note: It may not always be possible for Mater Builders to resolve a complaint to everyone’s satisfaction. If you are not satisfied with Master Builders response to a complaint, you have the right to contact the Office of Australian Information Commission (www.oaic.gov.au, 1300 363 993) to lodge a complaint.
